6.2K
Downloads
34
Episodes
Join in on the conversation with host Ramesh Kumar, CEO and Co-Founder of zakipoint Health, as he interviews key self-funding experts and dives deep into impactful topics and perspectives surrounding the self-funding industry. Make sure you continue to tune in to hear unparalleled perspectives in each upcoming episode! We will cover a diverse mix of topics ranging from the challenges that TPAs face, price transparency, competitive implications, and more.
Episodes
Monday Nov 08, 2021
Monday Nov 08, 2021
TPAs are increasingly facing a challenge around customer service, stuck doing tactical interactions with members, and seeing churn from their customer support team. Employers want more from their benefits and the support to their employees. Technology can help - but how? What is available? How are big health plans leveraging data and technology? Come and find out from Vijay Bhatt, Deputy CTO at Harvard Pilgrim, a health plan that has grown rapidly.
This episode was sponsored by Zipari. For more information on improving customer service or other topics related to the self-funding industry, please visit HCAA.org.
Comments (0)
To leave or reply to comments, please download free Podbean or
No Comments
To leave or reply to comments,
please download free Podbean App.